Thursday, 15 May 2008

Il Fornello - A Return Visit

I wrote a nice review of Il Fornello a while ago with a little bit of a suggestion on improving service. The nice people at Il Fornello were kind enough to write to me and ask me to stop by and try them again. So I did - but to be very clear, I wasn't enticed in by any sort of compensatory offer. The food is good at Il Fornello, and the menu is creative and I really like the "Ontario" section -it's creative and socially aware. I don't mind paying for it.

The service was the same - so maybe I'm the problem. I just don't get the feeling anyone really cares if I'm there or not, almost like they're doing me a favour by serving me. My server was friendly, but not attentive. For example, when I told him I wasn't sure which pizza to choose, instead of making a few suggestions (which I would have welcomed and tried to ask for) he did the Diner dash instead - "I'll give you a few more minutes to look over the menu." I'd already had far too much time between being seated, being acknowledged by the waiter, getting my drink and now being approached for an order. I didn't need more time, I needed some help from the expert - Il Fornello's waiter. I guess he had something more important to do.

Look - I'm really low maintenance. I will eat whatever a waiter sincerely suggests. I order from the menu, I don't complain, I keep a very low profile and I tip well when the service is great.

I really enjoyed the pizza, I'd eat there again, but I'm in no hurry. I think the feeling is mutual.

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