I just returned from a conference in Atlanta, during which time I stayed in a nice hotel that had a small cafe that served a pretty decent breakfast every day. Since the trend of starving conference attendees seems to be in full upswing this summer, I ate breakfast there every morning. It was pretty decent.
The first two mornings I noticed the food was good, and the service was good. The music was techno-bamboo (my term, you won't find that as an option on iTunes) and that struck me as decidedly unbreakfasty (my word, you won't find that in the Mirriam-Webster). I think they just forgot to change the channel after the late night drinks crowd went up to their rooms.
On my final morning the presence of a manager was obvious. The energy level in the breakfast cafe was high, the smiles and greetings were genuine,and the overhead music had, get this, a beginning, middle and end. The manager was "hopping and bopping" around, a style of management my first boss demanded.
You can't overstate the value of a good manager. You may not even notice when he's not there, but you sure can tell the difference when he is.