Friday, 24 September 2010

Are They Still Standing There? Can't They See We're Busy?

The other night the missus and me decided to go out for dinner. We walked down to our new favourite place at the end of the block. This little Italian restaurant, well off the Via Italia, is successfully busy. That’s great, and I’m glad to see this 30 seat restaurant with energy and buzz and a full house. Maybe a little easier to do with a small place, but still congratulations are in order for the great food and loyal clientele.

Probably because of the high minimum wage, like a lot of smaller restaurants these days there’s one less person employed, one less position filled; the essential position of host or hostess. Instead, this valuable first and parting impression is left to the servers on the floor. Seems these servers didn’t get the memo.

We arrived were ignored at the door. There might be more to the story than that, but when the three servers on the floor deliberately turned their back on us so none of them would have to greet us, well, they got their wish. We left.

Compare that to a walk down the Grand Allee in Quebec City. Every cafĂ© and restaurant has a host or hostess stationed outside with menus, greeting the pedestrians and doing their best to entice them in for dinner. I must have walked by 5 or 6 tonight. It’s the same on King Street in Toronto.

No problem, we won’t bother you again, little Windsor eatery. But it’s nothing a little competition either side of the place wouldn’t fix.

No comments:

Post a Comment